Recently, a state appellate court issued an interesting opinion in a personal injury case discussing whether the defendant grocery store had a duty to provide staged shopping carts for the use of customers. Ultimately, the court concluded that the store did not have such a duty and did not voluntarily assume a duty by implementing standard operating procedures directing employees to stage carts when they had spare time.
The case presents an important issue that frequently arises in Florida slip-and-fall cases. Specifically, it involves the existence and extent of a duty that a business owes to its customers.
The Facts of the Case
According to the court’s opinion, the defendant grocery store maintains a corral of shopping carts near the store’s entrance. The store employs a greeter whose job it is to stand by the entrance and greet customers. While the greeter’s primary responsibility is to greet customers, the store’s standard operating procedures call for idle greeters to stage shopping carts by dislodging them from one another and loosely nesting them, making it easier for customers to obtain carts.