Mediation and arbitration are commonly used forms of alternative dispute resolution in Florida. While many use these terms interchangeably, there is a critical distinction between mediation and arbitration. During mediation, the mediator assists the parties in communicating to reach a mutually acceptable and voluntary agreement. In contrast, during arbitration, an arbitrator listens to the parties’ evidence and arguments before ultimately deciding the outcome of the dispute.
On its face, arbitration seems less adversarial and serious than formal legal proceedings; however, in reality, binding arbitration agreements can seriously affect a person’s compensation claims. A long history of case law indicates that Florida courts tend to favor arbitration agreements, even when the agreements are silent regarding the procedures to be followed. As such, it is crucial that those subject to arbitration agreements contact an attorney for representation.
For instance, a Florida appeals court recently reversed a trial court’s ruling and found that a valid agreement to arbitrate existed in a plaintiff’s claim that a massage therapist sexually assaulted her. The case arose when the woman visited a Florida Massage Envy. Following her appointment, the woman filed a multi-count complaint against several entities, including Massage Envy and her massage therapist. Massage Envy filed a motion to compel arbitration in response to the complaint. The trial court found in favor of the plaintiff and concluded that no valid agreement to arbitrate existed.